Privacy Policy
(website content)
Effective date: November 2, 2026 Version: 2026-10
Freshway Foodmart Ltd. (FreshWay Foodmart, "we") respects your privacy. This policy explains what personal information we collect through this website, why, how long we keep it, and how you can access, correct, or ask us to delete it.
What we collect and why
Browsing the website
- You can browse this website without signing in or giving us any information.
- We do not use website analytics tools or advertising trackers.
- Like every website, our server automatically keeps access logs (IP address, browser type, time of visit). We use them only to keep the site secure and fix problems, and delete them after 14 days.
Customer feedback
- We collect: your name, email and phone (both optional), your message, and the store you choose.
- We use it to understand your feedback and reply to you if needed. Your contact details are only used to reply to this message, never for marketing.
- Feedback is never published on the website.
Job applications
- We collect: your name, phone, email, the position you apply for, when you can work, whether you are legally entitled to work in Canada, your résumé (optional), any notes you add, and the time you gave your consent.
- We use it only for hiring: to consider you for a position and contact you for an interview.
- Only the staff responsible for hiring can see applications. Résumés are stored outside the website's public folders, and every download is recorded.
Weekly flyer emails
- We collect: your email address, plus the time you subscribed, the page you subscribed on, and your IP address at that time, as a record of your consent.
- We use it to send our weekly flyer, about one email a week.
- Subscribing takes two steps: we send a confirmation email, and we only start sending once you click the link in it.
- Every flyer email has an unsubscribe link that works in one click. You can also contact us to unsubscribe.
What we never do
- We do not sell, rent, or trade your personal information.
- We do not use your information for any purpose other than those listed above. If we need to use it for a new purpose, we will ask for your consent first.
Cookies
Browsing this website does not set any cookies. We do not use advertising or tracking cookies.
There is one exception: when you click a link in one of our flyer emails (to confirm, unsubscribe, or view the email in your browser), our subscription tool sets a cookie that remembers which subscriber you are, so you can keep managing your subscription. It lasts 30 days, and you can delete it in your browser at any time.
Third-party services embedded on the site, such as the map, may set their own cookies; see the next section.
Third-party services we use
To run the website, we use service providers that process some information on our behalf, and we require them to use it only to provide their services. These providers may process information outside Canada (for example, in the United States), where local laws may allow authorities to access it.
| Service | Purpose | Information processed |
|---|---|---|
| Website hosting | Storing and running the website; the server is in Toronto, Canada | All information on the website |
| Email service | Sending emails (subscription confirmations, flyer emails, notices to our staff) | Recipient email addresses |
| Spam protection (Cloudflare Turnstile) | Telling people from automated programs on our forms, to stop spam | Your IP address and browser information; Cloudflare does not receive what you type in the form |
| Map service | Showing our store location on web pages | When you open a page with a map, the map provider receives your IP address and may set cookies, under its own privacy policy |
Spam protection is provided by Cloudflare Turnstile. For what information it processes and how, see Cloudflare's Turnstile Privacy Addendum: https://www.cloudflare.com/turnstile-privacy-policy/
The notices we email to our staff only say how many messages or applications arrived. They never include your name, contact details, message, or résumé.
How long we keep it
| Information | How long |
|---|---|
| Customer feedback | 24 months, then deleted automatically |
| Job applications and résumés (including download records) | 12 months, then deleted automatically |
| Flyer subscription | Until you unsubscribe. After that we keep your email address and unsubscribe record only to make sure we do not email you again |
| Server access logs | 14 days |
| Website backups | Up to 30 more days, until replaced by newer backups |
How we protect it
- The whole site uses HTTPS encryption.
- Only authorized staff can see feedback and applications, each with access limited to their role, and signing in requires a password and two-factor authentication.
- Résumés are kept outside the website's public folders. Only hiring staff can download them after signing in, and every download is recorded.
Your rights
You can:
- ask to see the personal information we hold about you;
- ask us to correct anything that is wrong;
- withdraw your consent, for example by unsubscribing from flyer emails or asking us to delete your feedback or job application.
Contact us using the details below. To protect your information, we may need to confirm your identity first. We will reply within 30 days.
If you are not satisfied with how we handled your request, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Contact us
Our privacy contact:
- Email: freshwaymarkham@gmail.com
- Phone: 905-305-7776
- Mail: Freshway Foodmart Ltd., 3275 Hwy 7, Markham, ON L3R 3P9
Changes to this policy
When we update this policy, we will post the new effective date and version on this page. If we make a significant change, such as using your information for a new purpose, we will ask for your consent before doing so.