Customer Service Manager
- Full-time
- FreshWay Foodmart
Key Responsibilities:
- Lead and supervise the daily operations of the cashier team, ensuring accurate and efficient checkout
- Schedule cashier shifts and allocate staff effectively to cover peak hours
- Train new cashiers on the POS system and front-end procedures
- Perform opening and closing cash counts, manage cash floats, and prepare daily sales reports
- Resolve irregularities involving cash, credit card, and other payment methods
- Handle escalated customer complaints, returns, and exchanges
- Keep the front-end area clean and organized, and enforce company cash-handling and loss-prevention policies
- Communicate regularly with the Store Manager and report on front-end operations
View full description Customer Service Manager
Requirements:
- At least 1 year of cashier experience in a supermarket or retail setting; supervisory or team lead experience is an asset
- Good communication skills; able to communicate in English with customers and co-workers
- Able to work rotating shifts, including weekdays, weekends, evenings, and public holidays
- Familiar with POS systems; strong with numbers and accurate in cash handling
- Responsible, detail-oriented, patient, and a strong problem solver
- Team player with leadership ability
- Comfortable in a fast-paced environment
Compensation: $20 – $22 per hour
This posting is for an existing vacancy.
We do not use artificial intelligence (AI) to screen, assess, or select applicants.
Interested candidates may text 905-758-5788
or apply online below.